Website Notice – Pre-Approval & Vetting Disclaimer

Understanding Tenant Vetting vs Document Verification

At Tenrisk, our pre-approval and vetting process is designed to assess a tenant’s affordability, financial stability, and rental suitability based on the information and documents submitted.

Please note:

• All documentation submitted during the pre-approval process is assumed to be true and correct, as declared by the person completing the form.

• Our vetting process focuses on assessing the tenant’s risk profile, not verifying the authenticity or correctness of the documents provided.

• If any documentation is later found to have been altered, falsified, or incomplete, the claim may be suspended and even rejected once the Insurer has completed its review.

• It remains the responsibility of the landlord or agent to ensure that all tenant documentation is genuine, accurate, and complete before submission.

This distinction protects both landlords and the Insurer, ensuring compliance with Treating Customers Fairly (TCF) principles and maintaining the integrity of the insurance process.

For guidance on best practices for tenant document verification, please contact our support team at cover@tenrisk.com